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- The Missing Chapter in Every SaaS Playbook, Ever
The Missing Chapter in Every SaaS Playbook, Ever
The golden rule of differentiating: Never go tit for tat on features. You'll go down a rabbit hole; You'll never win the tit for tat game.
Instead, think about differentiation in 4 pieces.
1. Product
2. Service
3. Business Results
4. Strategic Partner
Check this out ๐
1/ Product ๐ป
Again, no tit for tat por favor. Instead, focus on high-level themes around why your product is different. For example:
- Flexibility
- Reliability
- Better collaboration
2/ Service ๐จ
Why you are better at implementing your product and providing ongoing support.
- Share example of customers that the prospect looks up to
- Bring in your Implementation leadership to discuss their framework
- Bring in your success leader to speak to how you optimize the product
3/ Business Results ๐งช๏ธ
Why you are better at solving their problem than your competitor.
- You could have solved a similar problem for other customers
- How you deliver tangible ROI quarterly or yearly
4/ Strategic Partnership ๐ค
How you envision the future with the customer - i.e. do visions align?
- Product integrations they can utilize
- Resources available to make the customer successful
- You'll provide value other than the product
With this, you've nailed your differentiation conversations.
And, I wanted to give you a head start on a slide you can create. Here's what I use ๐ฅ

And one last thing before you go: your authentic self is a differentiator. No one can compete with you on being you.
Escape competition through authenticity.
โ Naval (@naval)
6:02 AM โข Mar 20, 2018
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Abrazos,
Andrew ๐ค