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9 labels that make people feel understood so you can unlock the floodgates of truth:
Andy Mewborn
February 22, 2023
Good morning to everyone except the people that cancel the meeting 5 minutes after it has already started ☠️
"#1 Newsletter of the Year" 🏆️ -Andy’s Wife
😱 ANDY REACTS
Well, well, well, it looks like Starbucks is at it again. They're rolling out a new line of olive oil-infused coffee drinks in Italy and bringing them to Southern California later this year. Because nothing says "good morning" like a cup of coffee that tastes like a Mediterranean salad dressing!
I mean, come on, Starbucks. We all know you love to add a little extra something to our coffee, but olive oil? That's like putting avocado toast in a blender and calling it a smoothie.
And let's be honest, the only people who are going to drink this are the same folks who put coconut oil in their hair and call it a day. But hey, who am I to judge? I once tried to make my own cold brew with a French press and ended up with a caffeinated mess all over my kitchen.
But seriously, Starbucks, what's next? Balsamic vinegar lattes? Caprese cappuccinos? I don't know about you, but I think I'll stick to my good old-fashioned black coffee. It may not be infused with olive oil, but at least it won't make me feel like I'm drinking a salad.
☠️ ANDY’S DEADLY DOODLES
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💀 Issue #91 💀
9 labels that make people feel understood so you can unlock the floodgates of truth:
The MASTER of NEGOTIATION:
Chris Voss.
Over the last 5 years, he's gained over 29,925 book reviews.
So I binge-read his book for the 3rd time to study his negotiation tactics.
Here are the 9 labels that make people feel understood so you can unlock the floodgates of truth:
Some quick stats on Chris Voss if you're unfamiliar:
• FBI hostage negotiator from 1986 to 2000
• Worked on more than 150 international hostage cases
• In 2019, he created and narrated a MasterClass, The Art of Negotiation
So... what can we learn?
Chris Voss says "labels" unlock the floodgates of truth.
So what are labels?
They are observations of feelings.
They neutralize negative emotions or reinforce positive ones.
Now, use these 9 labels in your next business conversations to create a better deal.
Let's dig in:
1. “Seems like you have some concerns.”
This label acknowledges the other party’s feelings of worry or apprehension.
It helps reduce tension and shows you understand their concern.
2. “Looks like there’s a ceiling to what you want to pay.”
This label recognizes when the other party has a clear limit on what they are willing to pay.
It implies that you understand their stance and show respect for it.
3. “Sounds like you’re hesitant.”
This label shows understanding towards the other party’s hesitation.
It reduces tension and encourages more open, honest communication.
4. “Sounds like you’re looking at a few options.”
This label shows an understanding of the other party’s desire to explore different options.
It opens up the dialogue and helps them feel valued.
5. “It sounds like you’re unsure if you want to switch.”
This label acknowledges the other party’s uncertainty.
It creates a safe space for dialogue and helps them feel understood.
6. “Seems like this can wait.”
This label acknowledges the other party’s desire to take their time.
It reduces tension and shows respect for their perspective.
7. “Seems like the value isn’t there for you.”
This label recognizes the other party’s lack of perceived value in a particular offer.
It shows that you understand their stance and respect it.
8. “Sounds like something’s making you uncomfortable.”
This label acknowledges the other party’s feelings of discomfort.
It encourages more open dialogue and helps them feel understood.
9. “Seems like you want to shop around.”
This label recognizes the other party’s desire to explore different options.
It shows understanding and encourages more open dialogue.
There you have it—the 9 labels that Chris Voss says will help unlock the floodgates of truth when negotiating.
Next time you’re in a business convo, try them out for yourself:
You can apply these labels in any negotiation:
• Sales, job offers, etc.
It's about unlocking the floodgates of truth.
Next time you find yourself in a tough negotiation, keep these go-to labels in your back pocket.
Use them to create a better deal for yourself.
⚰️ KILLER TOOLS
What’s inside?
🍪 DEADLY DELIGHTS (free resource)
That’s a wrap for today amigos. Eat your tacos and see you tomorrow! If you want more, be sure to follow me on Twitter (@andymewborn) or LinkedIn.
What did you think of today’s edition? (anonymous)
🌶️🌶️🌶️🌶️🌶️ So f**cking good
🌶️🌶️🌶️ Meh, keep digging
🌶️ Snoozefest
A RECENT REVIEW
Well if it isn’t a newsletter that actually gives me a few giggles
